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If you have any questions that aren’t answered in the below, please contact us at sales@qldappliances.com.au or submit an enquiry here
FREQUENTLY ASKED QUESTIONS
APPLIANCE REPAIRS
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Do you fix appliances?Yes. Queensland Appliances is the Trusted Repairer for all major brands of appliances including Fisher & Paykel, Electrolux, Westinghouse, Simpson, Chef, Dishlex, Whirlpool, Blanco, Smeg, Ariston, Bosch, LG and many more.
For more information or to book a repair click here.
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Do you offer a repair warranty?Yes. We offer our own in-house warranty for any works that are carried out as well as ensuring all the products and parts that we supply come with full manufacturer warranty. We deal direct with manufacturers to ensure that we can offer peace of mind when it comes to warranty on your repair. Warranty periods can vary across brands so be sure to ask our friendly team about the coverage for your repair.
For more information or to book a repair click here.
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How much does an appliance repair cost?For an in-home repair, we charge a Call Out Fee of $120 which includes 20 minutes of labour. Additional time is charged on a pro-rata basis of $30 per 15 minutes.
If it is a non-complex fix, or the technician has the required parts on hand and he can repair on the first visit – he will!
However, if the repair requires a part to be ordered then the technician will have to re-attend for a second visit but you will only be charged the cost of the part and labour to complete the repair. No additional call-out fee is charged on the second visit.
For more information or to book a repair click here.
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I need an appliance professionally installed? Do you do installations?Yes. We do offer installation services for dishwashers, cooktops, ovens, freestanding cookers, rangehoods and dryers requiring wall mounting, costs for these will be determined by the type of appliance you are purchasing.
Click here for more information on pricing for installation by a qualified technician.
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How do I book an appliance repair?There are 2 ways to book in an appliance repair.
You can book your appliance repair directly online by filling in our request form. A service department representative will then contact your via phone or sms to confirm your booking and allocate a time for a technician to attend. Click here to book online.
Alternatively you can email us at service@qldappliances.com.au or call us on 07 3252 3952 and select 2 to be put through to our service department. Please ensure you have the Make and Model of your appliance ready to make the booking.
For more information or to book a repair click here.
APPLIANCE SALES
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Do you sell Brand New Appliances / Whitegoods?Yes. We have certain suppliers that we work with who provide us Brand New products at an affordable price. Our new products range includes dishwashers, washing machines, dryers, ovens, rangehoods and more!
New products come with a manufacturer warranty usually from 2-5 years depending on the product. The warranty period varies as per manufacturer.
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Can I buy appliances / whitegoods Online?Yes. We have an online shop showcasing our currently stocked appliances and whitegoods, all of which can be ordered directly online.
However, due to the quick turnover and limited nature of stock in the warehouse we can only take payment once the online order has been confirmed by our warehouse staff. A team member will contact you to organise payment and delivery or collection of your product. This ensures you are not paying for an item online that may have been sold from the shop floor that same day.
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Can I collect or pickup appliances from your shop?Yes. When ordering online you are welcome to collect the goods directly from our warehouse.
Please make sure when you come to collect your goods that you have arranged assistance to load the goods into your vehicle. We can provide you with the use of a trolley to assist with loading.
It is important to note though that whilst we are able to bring the product to your vehicle we are NOT able to loads the goods into your vehicle for insurance purposes.
This also applies for any third parties or couriers that may be organised to collect, please ensure they are aware we cannot assist with loading into their vehicle.
For more information on appliance delivery & shipping click here.
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Do you offer delivery of appliances?Yes. Queensland Appliances offers a local delivery service to the Brisbane Greater Metropolitan area. Our own team will deliver your products direct between the hours of 8am to 4pm Monday to Friday.
For areas outside our local delivery range we are happy to coordinate with you a suitable option for delivery.
For more information on appliance delivery & shipping click here.
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Where is Queensland Appliances located?We are centrally located at 68 Abbotsford Road in Bowen Hills.
This is directly in front of the Bowen Hills train station and opposite Perry Park.
