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If you have any questions that aren’t answered in the below, please contact us at sales@qldappliances.com.au or submit an enquiry here
FREQUENTLY ASKED QUESTIONS
APPLIANCE SALES
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What are Factory Second Appliances / Whitegoods?Factory Second appliances are brand new products that have never been used, in perfect working order, but cannot be sold as a brand new due to having some cosmetic damage. Some examples of Factory Second appliances include items with a cosmetic blemish, items scratched or dented during transit, the items original packaging has been damaged. Alternatively end of line, ex-display and manufacturer refurbished also falls under the category of a Factory Second and can usually be determined by the grading or condition of the product.
As there are often so many variations of Factory Second stock, it is always best to visit our store or request information on the product cosmetics prior to purchasing as our website photos are only representations and do not detail any cosmetic blemishes.
Factory Second appliances come with a 12 month Manufacturer warranty.
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What are Factory Refurbished Appliances / Whitegoods?Factory Refurbished appliances are products that have either been returned to the Manufacturer for repair under warranty OR a fault was discovered before the product has left the Manufacturer warehouse, which has then been repaired by the Manufacturer.
As there are often so many variations of Factory Refurbished stock, it is always best to visit our store or request information on the product cosmetics prior to purchasing as our website photos are only representations and do not detail any cosmetic blemishes.
Factory Refurbished appliances hold a 6-12 month Warranty provided either by the Manufacturer.
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Do you sell Brand New Appliances / Whitegoods?Yes. We have certain suppliers that we work with who provide us Brand New products at an affordable price. Our new products range includes washing machines, dryers, ovens, rangehoods and more!
New products come with a manufacturer warranty usually from 2-5 years depending on the product. The warranty period varies as per manufacturer.
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Can I buy appliances / whitegoods Online?Yes. We have an online shop showcasing all our Factory Second and Factory refurbished appliances, all of which can be ordered directly online. Second-hand and used products are only available in store.
However, due to the quick turnover and limited nature of stock in the warehouse we can only take payment once the online order has been confirmed by our warehouse staff. A team member will contact you to organise payment and delivery or collection of your product. This ensures you are not paying for an item online that may have been sold from the shop floor that same day.
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Can I collect or pickup appliances from your shop?Yes. Our Queensland Appliances showroom is open to the public. Whether you purchase something in-store or order online you are welcome to collect the goods directly from our showroom.
Please make sure when you come to collect your goods that you have arranged assistance to load the goods into your vehicle. We can provide you with the use of a trolley to assist with loading.
It is important to note though that whilst we are able to bring the product to your vehicle we are NOT able to loads the goods into your vehicle for insurance purposes.
This also applies for any third parties or couriers that may be organised to collect, please ensure they are aware we cannot assist with loading into their vehicle.
For more information on appliance delivery & shipping click here.
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Do you offer delivery of appliances?Yes. Queensland Appliances offers a local delivery service to the Brisbane Greater Metropolitan area. Our own team will deliver your products direct between the hours of 8am to 4pm Monday to Friday.
For areas outside our local delivery range we are happy to coordinate with you a suitable option for delivery.
For more information on appliance delivery & shipping click here.
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I need an appliance professionally installed? Do you do installations?Yes. We do offer installation services for dishwashers, cooktops, ovens, freestanding cookers, rangehoods and dryers requiring wall mounting, costs for these will be determined by the type of appliance you are purchasing.
Click here for more information on pricing for installation by a qualified technician.
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Do you Buy or offer Trade-In for used Appliances / Whitegoods?Unfortunately we don’t buy or offer trade in on used products. Our used appliances are sourced from our trusted external supplier and then re-tested when they arrive on our shop floor. This process allows us to be able to offer our 3 month warranty on all our used appliances.
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Where is Queensland Appliances located?We are centrally located at 68 Abbotsford Road in Bowen Hills.
This is directly in front of the Bowen Hills train station and opposite Perry Park.
APPLIANCE REPAIRS
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Do you fix appliances?Yes. Queensland Appliances is the Trusted Repairer for all major brands of appliances including Fisher & Paykel, Electrolux, Westinghouse, Simpson, Chef, Dishlex, Whirlpool, Blanco, Smeg, Ariston, Bosch, LG and many more.
For more information or to book a repair click here.
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How much does an appliance repair cost?For an in-home repair, we charge a Call Out Fee of $110 which includes 20 minutes of labour. Additional time is charged on a pro-rata basis of $33 per 15 minutes.
If it is a non-complex fix, or the technician has the required parts on hand and he can repair on the first visit – he will!
However, if the repair requires a part to be ordered then the technician will have to re-attend for a second visit but you will only be charged the cost of the part and labour to complete the repair. No additional call-out fee is charged on the second visit.
For more information or to book a repair click here.
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How do I book an appliance repair?There are 2 ways to book in an appliance repair.
You can book your appliance repair directly online by filling in our request form. A service department representative will then contact your via phone or sms to confirm your booking and allocate a time for a technician to attend. Click here to book online.
Alternatively you can email us at service@qldappliances.com.au or call us on 07 3252 3952 and select 2 to be put through to our service department. Please ensure you have the Make and Model of your appliance ready to make the booking.
For more information or to book a repair click here.
