Got a question about Queensland Appliances? View our more frequently asked questions to find the answers you are looking for.
If you have any questions that aren’t answered in the below, please contact us at sales@qldappliances.com.au or submit an enquiry here
FREQUENTLY ASKED QUESTIONS
APPLIANCE REPAIRS
For more information or to book a repair click here.
For more information or to book a repair click here.
If it is a non-complex fix, or the technician has the required parts on hand and he can repair on the first visit – he will!
However, if the repair requires a part to be ordered then the technician will have to re-attend for a second visit but you will only be charged the cost of the part and labour to complete the repair. No additional call-out fee is charged on the second visit.
For more information or to book a repair click here.
Click here for more information on pricing for installation by a qualified technician.
You can book your appliance repair directly online by filling in our request form. A service department representative will then contact your via phone or sms to confirm your booking and allocate a time for a technician to attend. Click here to book online.
Alternatively you can email us at service@qldappliances.com.au or call us on 07 3252 3952 and select 2 to be put through to our service department. Please ensure you have the Make and Model of your appliance ready to make the booking.
For more information or to book a repair click here.
APPLIANCE SALES
New products come with a manufacturer warranty usually from 2-5 years depending on the product. The warranty period varies as per manufacturer.
However, due to the quick turnover and limited nature of stock in the warehouse we can only take payment once the online order has been confirmed by our warehouse staff. A team member will contact you to organise payment and delivery or collection of your product. This ensures you are not paying for an item online that may have been sold from the shop floor that same day.
Please make sure when you come to collect your goods that you have arranged assistance to load the goods into your vehicle. We can provide you with the use of a trolley to assist with loading.
It is important to note though that whilst we are able to bring the product to your vehicle we are NOT able to loads the goods into your vehicle for insurance purposes.
This also applies for any third parties or couriers that may be organised to collect, please ensure they are aware we cannot assist with loading into their vehicle.
For more information on appliance delivery & shipping click here.
For areas outside our local delivery range we are happy to coordinate with you a suitable option for delivery.
For more information on appliance delivery & shipping click here.